Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to HARMONY HERB SDN BHD.
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the HARMONY HERB SDN BHD, accessible from harmony-sb.com.
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Policy
Thank you for shopping with HARMONY HERB SDN BHD. We are committed to providing a reliable and efficient delivery service for our customers throughout Malaysia. This Shipping Policy explains how Orders are processed, shipped, and delivered when You purchase dried flowers, dried fruits, tea leaves, nuts, and related products through our Service.
By placing an Order through our Service, You acknowledge and agree to the terms outlined in this Shipping Policy.
Shipping Coverage
HARMONY HERB SDN BHD currently provides shipping services exclusively within Malaysia.
We accept and process Orders for delivery to residential, commercial, and other valid addresses located within Malaysia, including Peninsular Malaysia, Sabah, and Sarawak where service is available through our appointed delivery partners.
We do not offer international shipping at this time. Orders with delivery addresses located outside Malaysia cannot be processed or fulfilled.
Free Shipping
We are pleased to offer FREE shipping on all eligible Orders delivered within Malaysia.
There are no standard shipping fees charged to customers for deliveries within our designated service areas. Any promotional shipping offers advertised on our Service are subject to these Shipping Policy terms unless otherwise stated.
Order Processing
All Orders are subject to product availability and payment verification.
Once an Order is successfully placed and payment has been confirmed, our team will begin processing the Order. Processing includes order verification, product preparation, packaging, quality inspection, and shipment arrangement.
Orders are generally processed during normal business days, excluding weekends, public holidays, and company-observed holidays.
Please note that order processing times may vary depending on product availability, order volume, seasonal demand, or unforeseen operational circumstances.
Delivery Timeframe
Our standard delivery timeframe is within seven (7) business days from the date the Order has been successfully processed and confirmed.
While many Orders may arrive sooner, delivery times are estimates only and are not guaranteed. Delivery schedules may vary depending on the destination, courier operations, weather conditions, public holidays, and other factors beyond our reasonable control.
Customers are encouraged to allow sufficient time for delivery, especially during festive seasons, promotional campaigns, or periods of increased shipping demand.
No Overnight Delivery
HARMONY HERB SDN BHD does not provide overnight delivery, same-day delivery, express delivery, or other expedited shipping services.
All Orders are shipped using our standard delivery service and are subject to the estimated delivery timeframe stated in this Shipping Policy.
Requests for urgent, priority, or guaranteed next-day delivery cannot be accommodated.
Shipping Confirmation
Where applicable, customers may receive shipping notifications or delivery updates after an Order has been dispatched.
Such notifications are provided for convenience only and may vary depending on the courier service used.
Customers are responsible for ensuring that accurate contact details and delivery information are provided when placing an Order.
Delivery Address Accuracy
Customers must provide a complete and accurate delivery address at the time of purchase.
HARMONY HERB SDN BHD shall not be responsible for delays, failed deliveries, or additional delivery attempts resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.
If an Order cannot be delivered due to inaccurate address information, additional verification or redelivery arrangements may be required before the Order can be completed.
Delivery Delays
Although we strive to deliver all Orders within the estimated timeframe, certain situations may result in delays, including but not limited to:
- Adverse weather conditions
- Natural disasters
- Transportation disruptions
- Public holidays
- Customs or regulatory inspections where applicable
- Courier service interruptions
- High order volumes during sales or festive seasons
- Events beyond our reasonable control
In such circumstances, delivery schedules may be extended without prior notice.
Failed Delivery Attempts
If delivery cannot be completed because the recipient is unavailable, the delivery address is inaccessible, or contact information is incorrect, the courier may attempt redelivery according to its standard procedures.
Customers may be contacted by the courier service for further delivery arrangements where necessary.
Failure to cooperate with delivery arrangements may result in delays in receiving the Order.
Risk and Ownership
Risk of loss and ownership of the Goods will pass to You upon successful delivery of the Order to the specified delivery address.
Customers are encouraged to inspect their package upon receipt and notify us promptly if there are any concerns regarding the condition of the delivered Goods.
Shipping Restrictions
Certain products may be subject to shipping limitations depending on delivery location, courier availability, or applicable regulations.
We reserve the right to refuse, cancel, or limit shipments where delivery cannot be reasonably completed or where circumstances prevent safe transportation of the Goods.
Changes to This Shipping Policy
We reserve the right to modify, update, or replace this Shipping Policy at any time without prior notice.
Any updates will become effective immediately upon posting on our Service. Customers are encouraged to review this Shipping Policy periodically to remain informed of any changes.
Contact Us
If You have any questions regarding this Shipping Policy or the delivery of Your Order, please contact us through our website at harmony-sb.com.
We appreciate Your trust in HARMONY HERB SDN BHD and thank You for choosing our dried flowers, dried fruits, tea leaves, and nuts products.